Thursday, September 23, 2010

Bridging The Gap

As many of us do know, with some ‘help’ SCOM R2 can forward Alerts to remote systems, such as an Enterprise Management System (EMS) or a service desk system.

On itself not very exciting but the best part is about to be revealed: ‘…After Operations Manager 2007 R2 forwards an alert to a remote system, that alert data is synchronized throughout the lifetime of the alert…’.

In order to achieve this a Connector has to be installed and configured. Which can be a challenge. Of course, there is documentation which describes how to go about it, but still it can be a challenge. Besides that, one can’t expect Microsoft to write a Connector for every Management System (EMS) or a service desk system.

So there are two types of Connectors available: the ones targeted at a specific Management System (EMS) or a service desk system and one which has a more open architecture and can be used to bridge the gap between SCOM R2 and the ‘other’, aka The Universal Connector.

These are the available Connectors targeted at a specific Management System (EMS) or a service desk system:
image

This is the Universal Connector:
image

Since the latter has a more open architecture it can be a bit more challenging to configure it properly. So how to go about it? Gladly Kevin Holman has written a good posting about it. Feel free to check it out! Go here.

No comments: