Bridging The Gap

As many of us do know, with some ‘help’ SCOM R2 can forward Alerts to remote systems, such as an Enterprise Management System (EMS) or a service desk system.

On itself not very exciting but the best part is about to be revealed: ‘…After Operations Manager 2007 R2 forwards an alert to a remote system, that alert data is synchronized throughout the lifetime of the alert…’.

In order to achieve this a Connector has to be installed and configured. Which can be a challenge. Of course, there is documentation which describes how to go about it, but still it can be a challenge. Besides that, one can’t expect Microsoft to write a Connector for every Management System (EMS) or a service desk system.

So there are two types of Connectors available: the ones targeted at a specific Management System (EMS) or a service desk system and one which has a more open architecture and can be used to bridge the gap between SCOM R2 and the ‘other’, aka The Universal Connector.

These are the available Connectors targeted at a specific Management System (EMS) or a service desk system:

This is the Universal Connector:

Since the latter has a more open architecture it can be a bit more challenging to configure it properly. So how to go about it? Gladly Kevin Holman has written a good posting about it. Feel free to check it out! Go here.