Thursday, March 24, 2011

Cannot log on to the Opalis Operator Console: ‘The username or password you have entered is not correct. Transaction failed’ and the possible causes

I have blogged about it before, but as it turns out there are other possible reasons for it as well. This posting will highlight them.
  1. DLL file is missing in a certain folder. Already blogged about that one, to be found here;
  2. Wrong SQL server is configured. Stop JBoss and correct the file ~\JBoss\server\default\deploy\opalis-ds.xml, save it and restart JBoss;
  3. A firewall is blocking the traffic;
  4. The SQL server is not accepting TCP traffic from remote hosts;
  5. When the Kelverion tool is used and the Opalis Operator Console is configured as a service, it runs under local system. Many times that account doesn’t have access to SQL. So correct that by allowing that account in SQL or changing the account this service runs under to one which is allowed access to SQL.

Hope this helps.

2 comments:

StevyB said...

Hi Marnix,
Do you know if you can run the operator console as a service on Server 2008 R2 as it's 64 bit? Last time we tried it in our environment if failed.

Cheers,
SB

Marnix Wolf said...

Hi SB.

That I do not know. Basically I install Opalis on Windows 2003 servers since most IPs aren't 64 OS compatible.

Cheers,
Marnix